How will my item be shipped?
Orders of a single CD will be shipped USPS 1st Class Mail. Orders of more than 1 CD will be shipped "Media Mail", or 1st Class, whichever is less. At this time, we do not offer any expedited service.
Can you backorder CDs?
Normally, in the case of "out-of-print" CDs, we are not able to reorder them since they are no longer in production. We usually, have only one or two copies in our inventory. However, there are instances when we may have numerous copies of a particular item. Contact us if you have any questions regarding stock.
How is the shipping charge calculated?
Our shipping charges include the total cost of postage, the shipping package itself, invoice, packing material, label and all other costs involved with the packaging and shipping of your item.
Once an order is placed, how quickly do you ship?
If your payment is via PayPal or Google Checkout, we normally ship within 48 hours of receiving orders, unless, there is some good reason why we can't, such as bad weather, holiday etc. If any delay beyond 48 hours is expected (which is very rare), then we will contact you by e-mail.
May we contact you directly to ask questions about your products?
Yes, you may contact us via our email address, found by clicking the "Contact" tab at the bottom of our Home page or by clicking the "Ask Seller A Question" button near the item description. If you have a question about a CD advertised in our store, we will try to help, however, we are limited to the information listed on the front and back of the CD covers.
We will try to reply within 24 hours, unless your question requires more time for research.
Do you make CD copies or sell "bootlegs"?
Absolutely not. We will not copy CDs, nor will we knowingly sell bootlegs or unauthorized issues. Many of the items listed in our store are imports from various countries. In some cases, the normal U.S. copyright information is not contained in the printed matter on some of the older, out-of-print products. We have no way of knowing if an import is authorized or legitimately licensed, unless we are advised by the copyright holder, that the product has not been properly licensed, in which case we will remove it from our ads.
Are your CDs new?
Unless otherwise indicated, we sell mostly new CDs. There may be an occasion when we list a used item, if that is the case, then it will be listed as "Used".
Many import CDs do NOT come factory sealed.
Also, during the early days of CD production, CDs produced in the U.S. often did not come factory sealed, but were packaged in long, oversized "blister packs". Those CDs which were manufactured in the U.S. and destined for U.S. mail order retailers, were often not packaged into blister packs (for shipping efficiency) and were not factory poly-sealed. Later, blister packs were discontinued and shortly thereafter polysealing became the routine packaging for most CDs manufactured in the U.S., however, many early domestic CDs were not polysealed.
Do you combine items for shipping?
Yes, we will combine shipping, so that you may save money. Unfortunately, at the present time, eCrater has no provision for combining shipping charges.
If you wish to make a purchase of multiple CDs, you may do one of the following: If using Google Checkout, You may make the full payment. The full shipping charge for each individual CD will be automatically calculated. Upon receipt of your order and payment, we will manually calculate your combined shipping charges, as outlined in our FAQ, and issue a refund for the difference through Google checkout.
Alternatively, in the case of Paypal payments, you may send us an e-mail listing the CDs you wish to purchase and request a combined invoice. We will issue you a Paypal invoice with your total, including the adjusted, combined shipping charge. Once you receive your PayPal invoice, you just click the "Make Payment" button and follow the directions to make your payment. Upon receipt of payment, we will ship your order within 48 hours.
Generally, the below rates apply:
To U.S. customers, our shipping is as follows:
1st CD - $3.50, each additional CD in the same shipment is $1.50.
To Europe: $16 for up to 4 CDs in same shipment, for orders of more than 4 CDs, we will have to calculate based on the weight of your order. If you wish to order more than 4 CDs, please e-mail us with a list of the items you wish to order and will advise your shipping charge. You may then request a Paypal invoice with your total charge, including combined shipping.
To Canada: $5.25 first CD, $1.75 for each additional in same shipment.
To Asia, Australia, New Zealand, Japan, Taiwan: $16 for up to 4 CDs in the same shipment. For orders of more than 4 CDs, we will have to calculate based on the weight of your order. If you wish to order more than 4 CDs, please e-mail us with a list of the items you wish to order and will advise your shipping charge. You may then request a Paypal invoice with your total charge, including combined shipping.
Do you guarantee the sound quality or the content of the CDs you sell?
With the exception of a defective product, we cannot guarantee the sound quality or content of any music we sell. Sound is subjective and everyone has a different expectation of what is good or bad. The CDs we sell come from all over the world and from many different record companies. Much of the music is obscure and/or rare, wherein good quality masters are not available, consequently, some recordings may be of questionable and varying degrees of sound quality. Of course we cannot control this and make no guarantees.
Music recorded during the 50s, 60s and 70s is considered primitive by today's digital standards. Also, the fact that many record companies during the 50s, did not take the music seriously because they (mistakenly) didn't realize the music would be more than just a fad. Consequently, the sound quality of this era of music may range from poor to good.
The CD information listed in our ads is gathered from the information provided on the front and back cover of the CD itself, which may contain incorrect or incomplete information.
What does "Out Of Print" mean?
"Out of print" means that a particular CD or record is no longer being manufactured and is not generally available for purchase, except for those copies leftover in dealer or distributor inventory.
What does the term "Cut Out" mean?
The term "cut out" refers to a CD or record has been discontinued or deleted from the catalog of the record company, and is no longer being manufactured.
Because they do not want them to be sold as the current product, often because they are releasing a new issue, they will sometimes indicate a "cut out" by either punching or drilling a hole, or cutting a small slot in the CD jewel case and tray card. This does not damage the CD or record.